Test Bank For Human Resource Information Systems Basics Applications and Future Directions 3rd Edition by Michael J. Kavanagh

Chapter 9: Change Management: Implementation, Integration, and Maintenance of the Human Resource Information Systems

Multiple Choice

1. _________________________ can be described as a systematic process of applying the knowledge, tools, and resources needed to effect change in transforming an organization from its current state to some future desired state as defined by its vision

A. Logical design

B. Gap analysis

C. Business assessment

*D. Change management

2. Unfreezing is specifically mentioned as one of the three stages in:

A. the Action-research model

*B. Lewin’s change model

C. Nadler’s congruence

D. Kotter’s change process

3. In Kotter’s change process:

*A. all stages must be worked through in order

B. only relevant stages need to be applied to the change process

C. stages do not overlap

D. stages can be skipped in the interest of completing on time

4. Increasingly, the failure to successfully implement information systems has to do with:

A. the hardware and software of the system

B. the increasingly complex work flow processes

*C. the skills of the change leader and the people and organizational issues related to the change

D. the conflict between the HR and Marketing departments

5. Which of the following are three of the five categories of the key causal factors related to HRIS implementation failures?

A. leadership, communication, financial planning

*B. leadership, planning, change management

C. communication, training, development

D. change management, communication, finance

6. Getting end users involved in the development of a system can help with ______________.

A. training

*B. user acceptance

C. project planning

D. timely implementation

7. Implementation of the new HRIS all at once is advantageous since:

*A. everyone is moved at one time

B. costs are reduced

C. timelines are shorter

D. errors are discovered sooner

8. Running an old system in parallel with a new system has the disadvantage of:

A. being a more costly alternative

B. having a longer implementation timeline

*C. allowing employees to use the old system instead of moving to the new system

D. being confusing to users

9. Individuals in the organization who adapt to the new technology quickly and can then provide one-on-one on-the-job training to those who do not learn the system as rapidly are called:

*A. Power users

B. Key trainers

C. Technology experts

D. Change agents

10. _____________________ can be defined as a complex set of shared beliefs, guiding values, behavioral norms, and basic assumptions acquired over time that shape our thinking and behavior.

A. Organizational vision

*B. Organizational culture

C. Organizational behavior

D. Organizational mission