Test Bank For Interpersonal Skills in Organizations 6th edition By Suzanne de Janasz
- Chapter 6 Listening and Nonverbal Communication
1) Listening goes beyond merely hearing what the other person says.
Answer: TRUE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
2) Sensing involves understanding the meaning, interpreting the implications, evaluating the nonverbal cues, and remembering a message.
Answer: FALSE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
3) Listening is a passive activity.
Answer: FALSE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
4) Active listening encourages further communication and has the potential to enhance relationships.
Answer: TRUE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
5) Improving managerial listening skills raises performance levels through responsive and creative problem-solving.
Answer: TRUE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
6) Successful organizations foster passive listening in the corporate culture.
Answer: FALSE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
7) Because the eye is victorious over the ear in the constant process of providing stimulation to the mind, many people do not know how to be effective listeners.
Answer: TRUE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
8) Selective perception is a characteristic of active listening.
Answer: FALSE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
9) The emotional state of both the sender and the receiver must be considered in eliminating problems in the communication process.
Answer: TRUE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
10) Active listening is an acquired skill.
Answer: TRUE
Difficulty: 1 Easy
Accessibility: Keyboard Navigation
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