Test Bank For Kinns The Medical Assistant An Applied Learning Approach 11th Edition by Deborah

Table of Contents

Unit 1: Introduction to Medical Assisting
1. The Medical Assistant and Competency-Based Education
2. The Medical Assistant and the Healthcare Team
3. Professional Behavior in the Workplace
4. Therapeutic Communications
5. Patient Education
6. Medicine and Law
7. Medicine and Ethics

Unit 2: Ambulatory Care Administration
8. Technology and Written Communication in the Medical Office
9. Telephone Techniques
10. Scheduling Appointments and Patient Processing
11. Daily Operations in the Ambulatory Care Setting
12. The Health Record
13. Administrative Pharmacology Applications

Unit 3: Coding and Medical Billing Procedures
14. Basics of Diagnostic Coding
15. Basics of Procedural Coding
16. Basics of Health Insurance
17. Medical Billing and Reimbursement

Unit 4: Medical Office Administrative Functions
18. Patient Accounts, Collections and Practice Management
19. Banking Services and Procedures
20. Supervision and Human Resources Management
21. Medical Practice Marketing and Customer Service

Unit 5: Assisting with Medical Specialties
22. All-Hazard Preparedness and Assisting with Medical Emergencies

Unit 6: Career Development
23. Career Development and Life Skills