Test Bank For Management 5th Asia Pacific Edition Schermerhorn

Test Bank For Management 5th Asia Pacific Edition Schermerhorn

Chapter 2

Historical foundations of management

Multiple choice questions

1. Which of the following descriptions of the major schools of management thought is NOT accurate?

a. Classical management approaches focus on developing universal principles for use in various management situations.

b. Behavioural management approaches focus on human needs, the work group, and the role of social factors in the workplace.

c. Quantitative management approaches focus on applying mathematical techniques for management problem solving.

*d. Socioeconomic management approaches focus on global awareness and leadership in developing economies.

e. Modern management approaches focus on the systems view of organisations and contingency thinking in a dynamic and complex environment.

General Feedback:

Page 36. Factual. Learning objective 1. There are three major branches within the classical approach to management: scientific management, administrative principles and bureaucratic organisation. See figure 2.1.

2. __________ to management focus on applying mathematical techniques for management problem-solving.

a. Classical approaches

b. Behavioural approaches

*c. Quantitative approaches

d. Socioeconomic approaches

e. Modern approaches

General Feedback:

Page 45. Factual. Learning objective 3. The foundation of the quantitative approach to management is the assumption that mathematical techniques can be used to improve managerial decision-making and problem-solving.

3. __________ to management focus on developing universal principles for use in various management situations.

*a. Classical approaches

b. Behavioural approaches

c. Quantitative approaches

d. Modern approaches

e. Futuristic approaches

General Feedback:

Page 36. Factual. Learning objective 1. There are three major branches within the classical approach to management: scientific management, administrative principles and bureaucratic organisation.

4. __________ to management focus on the systems view of organisations and contingency thinking in a dynamic and complex environment.

a. Classical approaches

b. Behavioural approaches

c. Quantitative approaches

d. Visionary approaches

*e. Modern approaches

General Feedback:

Page 35. Factual. Learning objective 1. The modern approaches focus on the systems view of organisations and contingency thinking in a dynamic and complex environment.

5. The assumption that people are rational and primarily interested in economic incentives from their work is the underlying assumption of which approach to management thought?

a. Quantitative approach

b. Socioeconomic approach

c. Modern approach

*d. Classical approach

e. Behavioural approach

General Feedback:

Page 36. Factual. Learning objective 1. Workers are expected to rationally consider opportunities made available to them and do whatever is necessary to achieve the greatest personal and monetary gain.

6. A follower of Frederick Taylor would be least likely to try to:

a. make results-based compensation a performance incentive.

b. select workers with the right abilities to do the job.

c. offer workers proper training.

*d. motivate workers by encouraging them to work in small groups.

e. train supervisors to support workers by carefully planning their work.

General Feedback:

Page 36. Factual. Learning objective 1. Taylor, often called the ‘father of scientific management’, noticed that many workers did their jobs their own way and without clear and uniform specifications. He believed that this caused them to lose efficiency and perform below their true capacities.

7. __________ analyses the motions and tasks that are required in any job and develops the most efficient ways to perform them.

a. Motion study

*b. Time study

c. Task evaluation

d. Efficiency management

e. Job evaluation

General Feedback:

Page 37. Factual. Learning objective 1. Taylor used the concept of ‘time study’ to analyse the motions and tasks required in any job and to develop the most efficient ways to perform them.

8. __________ refer(s) to a job science that includes careful selection and training of workers along with proper supervisory support.

a. Administrative principles

*b. Scientific management

c. Contingency theory

d. Self-actualisation

e. Fayol’s principles of management

General Feedback:

Page 36. Factual. Learning objective 1. Scientific management emphasises careful selection and training of workers, and supervisory support.

9. Oxford Industries Inc. installed a new computer system to clock every worker’s pace to a thousandth of a second and to determine each worker’s pay and bonus scale on the basis of his or her performance against the standard. This is an example of:

a. administrative principles.

*b. scientific management.

c. contingency theory.

d. self-actualisation.

e. Fayol’s principles of management.

General Feedback:

Page 36. Applied. Learning objective 1. Scientific management emphasises careful selection and training of workers, and supervisory support.

10. Which of the following is NOT one of the four principles of scientific management developed by Frederick Taylor?

a. Develop a science for every job.

b. Train workers and provide incentives to follow rules.

c. Provide management support for workers.

*d. Organise tasks into groups to encourage teamwork.

e. Select workers based on their abilities.

General Feedback:

Page 36. Factual. Learning objective 1. Scientific management includes these four guiding action principles: 1. Develop for every job a ‘science’ that includes rules of motion, standardised work processes and proper working conditions; 2. Carefully select workers with the right abilities for the job; 3. Carefully train workers to do the job and give them the proper incentives to cooperate with the job ‘science’; 4. Support workers by carefully planning their work and by smoothing the way as they go about their jobs.