Test Bank For Managing Organizational Behaviour in Canada 2nd Edition Pat R. Sniderman
Chapter 2 Creating a Positive Work Environment: Attitudes, Values, Ethics
MULTIPLE CHOICE
1. What is an enduring belief that a particular behaviour or end state of existence is preferred?
a.
a message
b.
a value
c.
an ethic
d.
an attitude
ANS: B PTS: 1 DIF: Easy REF: p. 37
OBJ: 3 BLM: Knowledge
2. Organizations need to understand the differences their employees bring and do what with these differences?
a.
change
b.
allow
c.
ignore
d.
leverage
ANS: D PTS: 1 DIF: Hard REF: p. 37
OBJ: 3 BLM: Application
3. All of the following are considered terminal values EXCEPT
a.
wisdom.
b.
achievement.
c.
self-control.
d.
equality.
ANS: C PTS: 1 DIF: Moderate REF: p. 37
OBJ:3BLM:Comprehension
4. Which of the following is not an instrumental value?
a.
helpfulness
b.
independence
c.
self-respect
d.
courage
ANS: C PTS: 1 DIF: Moderate REF: p. 37
OBJ:3BLM:Comprehension
5. The goals to be achieved, or the end states of existence, are called
a.
instrumental values.
b.
terminal values.
c.
lifelong values.
d.
permanent values.
ANS: B PTS: 1 DIF: Easy REF: p. 37
OBJ: 3 BLM: Knowledge
6. The four primary diversity factors that influence values include which of the following?
a.
age, gender, and ethnicity
b.
age, gender, and income level
c.
ethnicity, age, and income level
d.
educational level, age, and gender
ANS: A PTS: 1 DIF: Moderate REF: p. 37
OBJ:3BLM:Comprehension
7. What should organizations do in order to achieve a high level of job satisfaction among their employees?
a.
provide performance-based pay systems
b.
recruit and select people whose values closely match those of the organization
c.
recruit and select people who are highly motivated
d.
recruit and select people from only one generation
ANS: B PTS: 1 DIF: Moderate REF: p. 38
OBJ: 3 BLM: Application
8. All of these factors are identified by Hofstede with the EXCEPTION of
a.
power distance.
b.
individual vs collectivism.
c.
masculinity vs. femininity.
d.
long vs. short-term orientation.
e.
gender equalitarianism.
ANS: E PTS: 1 DIF: Moderate REF: p. 39
OBJ: 3 BLM: Knowledge
9. Morgan, a car salesman, has just sold a car to a customer whom he strongly suspects will not be able to pay for the car. Lee, his co-worker,carefully cautions customers against spending too much for a car and shows customers models that are within their budgets. What is most likely the reason for the difference in behaviour between Morgan and Lee?
a.
different values held by Morgan and Lee
b.
different needs for money
c.
cultural differences between Morgan and Lee
d.
different reward systems for Morgan and Lee
ANS: A PTS: 1 DIF: Moderate REF: p. 39
BLM: Application
10. Which of the following is a valid criticism of Hostede’s work and the more recent GLOBE study?
a.
Individuals can decide which culture they wish to identify with.
b.
Hofstede and the GLOBE studies do not take subcultures into account.
c.
GLOBE addresses in-group collectivism, not societal collectivism.
d.
They are too similar to each other to provide a basis for comparison.
ANS: C PTS: 1 DIF: Hard REF: p. 39
OBJ: 3 BLM: Analysis
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