Test Bank For Operations Management 5th Edition Canadian By William J. Stevenson

Test Bank For Operations Management 5th Edition Canadian By William J. Stevenson

Chapter 09 Management of Quality
Student: ___________________________________________________________________________
1. Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations.

True False

2. Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed design specifications.

True False

3. Performance and special features are both considered to be dimensions of product quality.

True False

4. Reliability and durability are different terms used to describe the same dimensions of product quality.

True False

5. Various dimensions of quality are required to reflect various connotations of quality that customers value in products and services.

True False

6. The dimensions of product quality don’t adequately describe service quality.

True False

7. Performance and price are both considered to be dimensions of product quality.

True False

8. The term fitness for use is used as an alternate way to describe the durability of a product.

True False

9. One of the primary determinants of product quality includes the translation of product characteristics into process design.

True False

10. Responsiveness is a dimension of quality that only applies to services, not products.

True False