Test Bank For Organizational Communication Approaches and Processes Enhanced 7th Edition By Katherine Miller

Test Bank For Organizational Communication Approaches and Processes Enhanced 7th Edition By Katherine Miller

CHAPTER 3

HUMAN RELATIONS AND HUMAN RESOURCES APPROACHES

TEST ITEMS (corresponding text page number is listed for each item)

True/False Items

T 1. Theory X and Theory Y involve the assumptions that managers hold about workers. (p. 42)

T 2. Blake and Mouton suggest that all managers should adopt a team management approach. (p. 50)

F 3. If an organization exists in a diverse and complex environment, a team-based management approach is not appropriate. (p. 56)

T 4. The Hawthorne Studies were motivated by the classical approach to organizing and led to the human relations approach to organizing. (p. 40)

T 5. The Hawthorne research team was initially interested in how changes in the work environment would impact the productivity of factory workers. (p. 38)

T 6. It is impossible to fulfill one’s higher-order needs without taking care of other’s lower-order needs (p. 41)

T 7. Control in a System IV organization is exercised at all levels of the organization. (p. 51)

F 8. In the consultative organization, managers have the explicit goal of exploiting workers. (pp. 50-51)

T 9. Communication within a human relations organization tends to be less formal than in an organization run with a classical approach. (p. 53)

T 10. Pfeffer argues that sharing information is important in successful organizations. (p. 55)

F 11. Human resources is the combination of classical management and human

relations (pp. 51-52)