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Test Bank Human Resources Management In Canadian 11th Edition By Cole

ISBN-10 ‏ : ‎ 0136107508
ISBN-13 ‏ : ‎ 978-0136107507
Publisher: Pearson Education Canada



Test Bank Human Resources Management In Canadian 11th Edition By Cole

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

Human resources management refers to:
the management of people in organizations. B)
management techniques for controlling people at work. C)
concepts and techniques used in leading people at work. D)
all managerial activities. E)
concepts and techniques for organizing work activities. 2)
The knowledge, education, training, skills, and expertise of a firm’s workers is known as:
production capital. B)
cultural diversity. C)
physical capital. D)
human capital. E)
management’s philosophy. 3)
Human resources practices that support strategy include:

rewards practices. B)
performance management. C)
staffing practices. D)
production scheduling. E)
policies and procedures. 4)
A company utilizes a system to measure the impact of Human Resources which balances measures relating to financial results, customers, internal business processes and human capital management. This system is knows as the:
_______ A)
balanced scorecard. B)
balanced strategy. C)
Human Capital Index. E)
none of the above. 5)
You have been tasked with building employee engagement at the firm you work for. Strategic human resources initiatives you would consider implementing include:
_______ A)
job design indicators. B)
employee recognition programs. C)
employee relations activity. D)
diversity programs. E)
employee recognition programs and management development programs. 6)
HR department staff members are traditionally involved in key operational responsibilities. Which of the following is an operational responsibility?
_______ A)
interpreting human right laws B)
collecting metrics C)
interpreting health and safety legislation D)
analyzing metrics E)
setting goals and objectives 7)
Being completely familiar with employment legislation, HR policies and procedures, collective agreements, and the outcome of recent arbitration hearings and court decisions is most closely related with which of the following HR activities?
_______ A)
serving as a consultant B)
offering advice C)
serving as a change agent D)
formulating policies and procedures E)
providing services 8)
The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as
_______ A)
contract administration. B)
outsourcing. C)
hiring temporary employees. D)
payroll and benefits administration. E)
labour-management relations. 9)
The company’s plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain competitive advantage is known as
_______ A)
strategy. B)
environmental scanning. C)
HR strategy. D)
policies and procedures. E)
none of the above. 10)
Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor compensation and incentive plans, information about pending legislative changes and availability of talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
______ A)
an external opportunities/threats study. B)
an external market survey. C)
an envrionmental study. D)
an employee engagement survey. E)
environmental scanning. 11)
The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company’s sales force due to an economic downturn. He was also involved in arranging for outplacement services and employee retention programs as well as restructuring of the business following the downsizing. This is an example of HR’s role in:


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